I lead design systems and operating models that help teams move faster without breaking.

Design Operations, UX Strategy, and Creative Leadership

I partner with executive teams to set clear standards and systems for design teams. This helps teams make better decisions and move faster. I have trained over 1,000 people in design methods while building systems that last.

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How I Scale Design Organizations

I focus on the systems and standards that shape how design organizations operate at scale.

Capacity planning and delivery models

Models that help leadership understand demand, allocate capacity, and make informed staffing and prioritization decisions.

Experience strategy and decision frameworks

Experience strategy, information architecture, and content models that help teams align business goals with coherent digital experiences.

Quality standards and operational systems

Quality standards, intake processes, and review systems that reduce friction and clarify expectations across teams.

Creative standards and team enablement

Creative and experience standards paired with team enablement programs that elevate quality without slowing delivery.

Selected Work

Two people on stage, a woman in a pink blazer and a man in a black shirt, speaking at a conference with large screens displaying 'Re:imagine retail' and 'ideas to impact' in the background.

Sam’s Club Clubhouse

Building enterprise innovation capability from zero

I built the intake system and enablement programs that helped teams navigate ambiguity. Personally facilitated design thinking training for 1,000+ associates while establishing operational processes to support prototyping at scale.

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Glantz Design Studio

Scaling decision-making and experience quality through growth

I built studio operations, capacity systems, and quality frameworks that maintained 90% retention while delivering 125+ projects annually across a 15-person team.

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Logistyx Technologies

Unifying a global SaaS platform through experience strategy

I led experience strategy and creative direction to unify a newly merged logistics platform, aligning brand, product, and customer experience to support scale and acquisition readiness.

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  • “Jen stepped into my Creative Director role and elevated the work. She builds teams people want to follow.”

    Keith Glantz, CCO & Founder, Glantz

    15-person studio, 125+ annual projects, 7-year partnership

  • “She has a remarkable ability to connect high level strategy with practical execution.”

    Seema Chaudry, Senior Director Product Design, Sam’s Club

    Senior stakeholder at Fortune 1 retail company

  • “When I think ‘brand,’ I think Jen. She leads positioning to identity and stays a champion post-launch.”

    Lisa Henthorn, C-Suite Comms Exec, Logistyx

    Executive leadership role at SaaS scale-up

  • “Jen pushed the creative to be smarter and sharper. She pushed the culture to be more collaborative and more fun."

    Anne Weber, Account & Operations Leader, Glantz

    Executive team member, 6-year partnership